Hongkong Post is grappling with dwindling demand and mounting financial losses, mirroring the challenges faced by traditional postal services globally. A recent observation in Causeway Bay showed significantly low customer traffic at a post office during peak hours.

In Hong Kong’s busy commercial area of Causeway Bay, a post office located in a major shopping centre served just a few dozen customers during lunch on Thursday. Across 90 minutes, when nearby restaurants and shops were filled with residents pressed for time, the post office stayed mostly empty, its workers outnumbering the people they were serving. Hongkong Post is struggling with the same existential threat facing other traditional mail service operators worldwide: how to stay relevant in a...