A popular Chinese barbecue chain, Very Long Ago Lamb Skewers, has initiated a refund program, returning over $162,000 to customers for food served in February. This initiative sparks discussion about customer service culture.

A refund initiative launched by a famous barbecue restaurant chain in China has drawn significant attention on mainland social media, triggering a debate about a culture of valuing the feelings of customers. At the beginning of May, Very Long Ago Lamb Skewers, which has 142 directly managed outlets across the country, contacted customers who ate at 48,000 tables at 24 restaurants in February. The eatery was offering to refund them half of the bill for the mutton kebab they ate. The refund, at a....