Regina Ip advises the Hong Kong government to use its new accountability system prudently when investigating department heads. She stressed that the system should motivate leaders to address internal deficiencies and improve service handling for residents.

The Hong Kong government should use its proposed accountability system prudently to investigate department heads and avoid undermining morale among civil servants, a top adviser to the city’s leader has said. But Regina Ip Lau Suk-yee, convenor of the city’s top decision-making Executive Council, stressed on Sunday that the system would serve as a reminder for leaders to actively spot deficiencies in their departments and “do better in handling residents’ complaints”. In a televised interview,.....